Return policy

All of our pieces are made-to-order. This means we do not carry it in stock and thus every piece is made for the customer. As such, all jewellery is final sale and cannot be returned or exchanged unless there is a manufacturer’s defect.

We strive for this never to happen but in the case of you receiving a damaged piece, please contact us within three calendar days of receipt.

Should you have any questions, please reach out at service@noumefine.com.

Loose gemstones

Loose gemstones may be inspected within seven (7) calendar days of delivery. To be eligible for return:

• The stone must be unused and unset
• The stone must be in its original condition and original packaging
• The stone must not show any signs of damage, alteration, or wear

Returns must be requested in writing within the 7-day inspection window. The stone must be shipped back fully insured and in secure packaging. The client is responsible for return shipping and insurance. Refunds are issued once the stone is received and inspected.

Gemstones purchased for custom settings

Stone selection is confirmed prior to production. Once a stone is set, the gemstone is final sale. Clients will receive confirmation of the selected stone prior to mounting. Approval of the stone constitutes acceptance of its color, clarity, and characteristics.

Natural gemstones may vary in appearance under different lighting conditions. Minor inclusions and natural features are part of the stone’s character and are not considered defects.