FAQ
Materials and sourcing
Do you use conflict diamonds?
No. We are aware of the risks of working in an industry that relies on mining to produce its raw materials. Diamonds are sourced from reputable vendors who can track the source back to their mines.
What about the other gemstones?
When it comes to other gemstones, where supply chains are less consistent, we source from reputable vendors or purchase directly from the miners themselves. We are happy to provide more information about sourced gemstones or gemstones we have in our inventory.
What about your other materials?
We work with 100% recycled metals with an intention to move to Fairmined gold in the future. Packaging is produced in China. At our scale manufacturing packaging in our country is not viable but we are always looking for new suppliers.
Ordering
Are rings available in my size?
When purchasing the ring, select “Other” and we will reach out for your size. If we cannot size your ring, we will let you know and refund any charges made. In most cases, most pieces are adjustable.
How do I find my ring size?
We recommend buying this ring sizer from Amazon as we have the same one. Sizing standards may vary country-to-country, so please make sure you are careful if translating ring sizes from one country to another. Feel free to contact us if you need help.
What if I get my ring size wrong?
We can resize it for you for a fee of $60.00 USD plus shipping. Please note that occasionally our pieces are very intricate and it may be hard for us to resize it after it has been created. Please be mindful when ordering to ensure the right size is selected.
Is it possible to include a personal gift message with my order?
Yes. If you are sending your jewelry as a gift, please let us know.
Does your jewelry come with a warranty?
We offer a lifetime limited warranty on all pieces. This warranty only applies to the original purchaser and to defects due to material or workmanship. The warranty is void if another craftsman, jeweller, or company works on it. The warranty also does not cover damage due to misuse, loss, or theft. Please contact us for service.
How much duties can I expect to be charged?
We have done our best to mitigate customer experience disruption due to the U.S. trade war. There are a few options available:
- If your piece is desired right away, preparing duties is possible during checkout.
- If you can wait we are occasionally in the U.S. and can manufacture your piece there. You can either pick it up in New York or have it shipped overnight.
Trips to New York happen every few months, it is best contact us for more details.
Delivery and shipping
Can I check on the status of my order?
Yes, you may always contact us via Whatsapp, which is our primary means of communication with our customers. Our number will be sent upon purchase.
How long will my order take to arrive?
We ship orders overnight to customers in Canada and the U.S.A.
Can I cancel or return my order?
If we have not started on your piece yet, you are free to cancel your order. The start status is communicated via Whatsapp. See our return policy for more information about returns.
Other
Will you make repairs?
Although we strive for all jewelry to last as long as possible, stones may fall out or mechanisms may break. Repairs due to manufacturing defects are covered under our warranty (please see above). Please contact us and we'll work with you to address it. As of right now, sending a piece for repair or re-polishing are not charged U.S. tariffs.
Will you polish my piece?
We are happy to offer a lifetime polishing service for all our pieces. All pieces shipped must have adequate insurance purchased and a signature release on receipt. Shipping, return shipping, taxes, and duties are the responsibility of the client. As of right now, sending a piece for repair or re-polishing are not charged U.S. tariffs.
